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  2. Laundry user
  3. Help in the laundry

Help in the laundry

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How do I get a tag for the laundry? Read more

Where can I find the laundry number? Read more

The system is asking for an activation code Read more

Problems when activating af tag Read more

Payment methods in the laundry Read more

Guide for “Offline users” of the payment system Read more

Booking of machines in the laundry. Read more

Lost tag – how to get a new one Read more

May I report an error? Read more

The most common problems in the laundry Read more

The payment system does not work Read more

The machine does not start after payment Read more

The door is locked - what do I do? Read more

My balance is not correct after transfer Read more

The tag is active on another user's account Read more

"You have no access" is shown on the payment system Read more

Laundry smells after washing Read more

Can I get compensation for damaged clothes? Read more

My clothes have been stolen Read more

Still have questions?
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  • At Nortec, we are here to help you. It's the core of who we are. Whether you are a new user of one of our laundries, a regular user of our charging stations, or an administrator in a housing association, help is always close by. In our help center, you will find useful guides that answer most questions. If you still need further assistance, you are always welcome to contact our customer service for personal help.
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