Use of the common laundry is at your own risk. This means that your own home insurance must cover theft and damaged clothes.

We refer to our terms and conditions which you find on E-vaskeri. 

If you experience soap residue or other stains after washing, please wash the clothes again before contacting us, as many soap residues due to overdosing can be removed with an extra wash.

How can my clothes get damaged?

If you experience that your clothes have been damaged in a washing machine, it can be due to several factors. Often the cause is not the machine itself, but rather factors such as incorrect detergent, overloading, or not washing the clothes according to the manufacturer's instructions.

Are there stains on your clothes after washing, we often see that it is due to residue from color or something that was not supposed to have been washed with the clothes, which ends up giving stains. If there has been washed textiles with oil residue, it can also give stains on the next wash. Therefore we recommend that you always check the drum of both the washing machine and dryer before use.
Likewise lotions, both sun and body lotions, are also a known reason for stains. A chemical reaction happens when the lotion is mixed with soap, and sometimes it can end up with bright yellow stains.
We recommend that you use stain remover before wash and remember to follow the instructions on the washing tag of the clothes.

Clothes can also get torn if they get caught in the door, drum, or by foreign objects in the machine. Foreign objects are often a problem and are usually the culprit when clothes are damaged during washing or drying. We recommend that everyone always check their pockets for any foreign objects before washing.

It is also important to check the drum of both the washing machine and the dryer before use.

5 tips

• Always follow the washing and drying instructions on the clothes
• Check the detergent drawers before use and clean them if there are residues
• Check the drum of both the washing machine and the dryer for foreign objects before use
• Do not fill the machine more than halfway up the glass
• Make sure the clothes are pushed all the way into the drum so they do not get caught when the door is closed