You may experience 'errors' in the laundry room, which can usually be resolved on your own.

Starting the machine

Is the machine not starting after you've made your payment? In some cases, the program must be selected and the start button pressed on the machine before making the payment.
Sometimes, clothes are placed in one machine, but a different machine is selected in the payment system. In this case, the machine won’t start until the correct one is chosen.

Error code in the display

Some error codes require a service visit, while others can be resolved by simply restarting the machine. The following types of errors can often be fixed with a restart:

Washing machines may show error codes due to one of the following common reasons:

• Overloading (there should be enough space to fit a hand vertically between the clothes and the top of the drum)

• Washing overly large items, such as mattress toppers

• Door lock error (the door might not be properly closed)

• Water intake issues

• Clogged drain

If all machines lack water or if the drain is clogged, please contact the building maintenance office.

Dryers may show error codes due to:

• Overloading (the drum should not be more than half full)

• Ventilation errors (caused by a full lint filter or a clogged vent system in the building)

• Opening the lint filter door while the machine is running

If you see an error on the display, always try restarting the machine first.
If you can access the back of the machine, there will usually be a power switch — either a round black dial or a regular push-button. On some machines, this might be marked with “on” and “off.”

Try turning off the power to the machine for 15 seconds, then turn it back on.
If the error doesn’t appear again, the issue has been resolved.

The payment system

A red X on the screen may appear after a software update and can usually be resolved with a simple restart.

Black screen or black screen with sound – Try restarting the system and then wait 10–15 minutes.

Offline status – Try restarting and wait 10–15 minutes.

Touch screen not responding – Try restarting and wait 10–15 minutes.

Balance

If your balance is not displayed correctly, the system may be offline and needs to be restarted.
If restarting doesn’t help, the modem must be rebooted. Please contact the landlord or Nortec for assistance.

At the beginning of a new month, the displayed balance may be incorrect if the monthly settlement hasn’t been processed yet.
This is usually resolved quickly, but if you need to do laundry right away, you may need to transfer funds to your laundry account manually.
As soon as the settlement has gone through, your previous balance and the new transfer will be visible.