If you experience errors in your consumption overview on E-vaskeri, it could be due to several reasons.

Payment error

If you find an error in your overview, it is most likely due to either a double payment or a machine that did not start after payment.

We believe that you should not have to pay for a failed wash, and we would therefore be happy to refund your purchase.
If you are a resident in a TotalCare laundry, feel free to contact our customer service here, where you can explain the error and when the purchase was made – we will review the issue.

If your laundry is not TotalCare, you should contact your housing association/cooperative housing association or other landlord. They will handle any refunds.