If you ordered a new tag through E-vaskeri or vasketid.dk and it has not arrived, there may be two reasons for this:

The order did not go through

As soon as you order a new tag and the order is processed by us, you will receive a receipt for your order.

In E-vaskeri, you can also go to the menu "More" and then into "Transactions." Here you can see if the tag has been ordered and the status of the order. If it says "Tag is produced" then the tag has been sent from Nortec.

Below, you can see the information you entered in the order. If you notice an error, you can order a new tag.

If you cannot see the order here, unfortunately, it did not go through. Please try again, and if it still does not work, feel free to contact us.

Your name and address are not on the mailbox

We receive many tag orders returned because the name and address on the order do not match the name on the mailbox.

If you have just moved into your apartment and have not yet changed the name on the mailbox, this is likely the reason the tag was returned to us.

Ensure you update the name on your mailbox and order the tag again. This should prevent Postnord from having issues delivering the next letter.