What is a location number?


Have you noticed a location number on your charging point and wondered what it is?

A location number is a unique number that tells us exactly where the charging point you are calling about is located. It is therefore very helpful for Nortec’s customer service if you can provide this number when you contact us.

You will always be able to see the location number on the charging point, but you can also find it on the starting page of your Nortec Charge user account.
Users of Nortec Go cannot see the location number in the app.

If you ever need help from customer service, please have either the location number or the exact address of the charging point ready – this will help us assist you much faster.

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