The door is still locked – what to do now

Search

If you find that the washing machine door is locked, it may be because the machine has encountered an error. However, there are a few things you can try to resolve the problem.

Turn the machine off and on

All machines have a main switch. The main switch is usually located behind the machine and can be either a round dial or a wall switch. The main thing to look out for is that it will likely say "on/off" on the main switch.

When you find the main switch, you should turn/press the button to the "off" position. Then, leave it off for 10-15 minutes before turning it back to "on." Often, the door will unlock while the machine is off; other times, it will unlock when the machine is turned back on.

Report the error

If neither restarting nor emergency opening works, we are ready to help. As a user of a TotalCare laundry, you are very welcome to book a service technician here.

If your laundry is not TotalCare, you should report the fault to your landlord or housing association.

Was this article helpful?

Still have questions?
Our customer care team is here for you.
contact-image