When using the laundry room you might see an error code on the machines. Some errors require a technician, while others can be resolved by restarting the machine.

To assist you as best as possible, we would like to provide you with an overview of the error codes you may be able to resolve yourself:

Washing machines

• Error 3 – Out of balance during spinning
• Error 4 – Out of balance during spinning
• Error 5 – Out of balance during spinning
• Error 8 – Door lock check error
• Error 10 – Temperature not reached
• Error 11 – Water level not reached
• Error 12 – Over-foaming
• Error 13 – Heating error
• Error 16 – Payment error
• Error 36 – Out of balance during spinning

Dryers

• Error 4 – Heat pump error – too hot
• Error 8 – Exhaust error
• Error 9 – Exhaust error – possible overloading
• Error 12 – Heating error
• Error 13 – Heating error
• Error 15 – Temperature was too high
• Error 16 – Payment error
• Error 22 – Heating error at start
• Error 23 – Heating error during operation
• Error 28 – Lint filter door not opened in 40 drying cycles
• Error 38 – Lint filter door open during operation

What can I do?

If you see one of the above errors, you can, if possible, restart the machine. If you can get behind the machine, there will be a switch, usually a round black rotary knob or a standard push button. On some machine types, it may also be marked with "on" and "off".

Try turning off the power to the machine for 15 seconds, then turn it back on. If the error does not reappear, you have resolved the problem.

The error occurs again

If the error occurs again, it will be necessary to have the machine checked by a janitor or technician. If you are not using a TotalCare laundry, we recommend that you contact your building's janitor or housing association.

If you are a resident in a TotalCare laundry, you are welcome to report the error right here.